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  • The Dr. was apparently very nice to my husband and helpful with his concerns. However, when booking my husbands appointment I had horrible customer service from the front desk...specifically Vanessa. When I first called to make the appointment I asked if I should schedule it for after our vacation because we were planning to go to the beach and if he had the procedure done that same day, he didn't want to worry about it getting wet. Vanessa put me on hold and then when she came back she informed me that my husband would not be able to get that area wet after the procedure if done the same day, BUT that it didn't matter because he could do the consultation before and then come back and do the procedure after our vacation...AND that it would be billed under the same day for an office visit. I confirmed this once again because I told her I didn't want to be billed for two visits when we could just reschedule the appointment. She reassured me and said it would be billed under the same visit. HOWEVER, when my husband went to his appointment they gave him so much attitude and told him that they can't do that and that he would be charged twice. He told them I called previously to confirm this and they gave him attitude when he didn't know what the receptionists name was who I spoke to. When I called back and got the same girl...VANESSA...she had remembered our conversation and told me it was a miscommunication. I informed her there was no miscommunication on my part and due to her error we would have to pay for another visit and that I wanted her to fix it. She yelled and said she couldn't do anything and that if I wanted to fix my husbands problem that I would have to pay and that there was no way around it. She was very rude, not helpful, a liar, she kept talking around herself and stumbling all over her words when I caught her in a lie. I told her that I COULD do something. Not go back... I called a week later and cancelled my husbands appointment. He didn't want to go anywhere that treats their clients with such disrespect and that has a front office with such little regard for customer service and can't do their jobs correctly. Too bad they can't hire anyone tat can take an appointment be pleasant on the phone.
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