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  • Worst customer service experience at Zipps last night. We had a party of six and all ordered at the same time. Our server forgot to put in one of the orders and didn't realize it until the food came out. Okay, mistakes happen but no apology. In the meantime a large group arrived nearby and got their order in. You would think that our server would tell the kitchen to make the order she forgot on the fly, but no. She actually used the group as an excuse for an even longer wait. So now, we have all finished and our friends order comes. Nothing awkward about five people watching him eat and feeling rushed! You can guess what we were expecting, "so sorry for the wait, the sandwich is on us". $8.50. NOPE! We had to inquire about getting it removed and we were actually told no. We then asked for the manager who also told us no! She wasn't even friendly about it. She said there was nothing she could do about it. Really, the General Manager Susie couldn't simply take off the sandwich or discount it? We even asked if our server had told her that she forgot to put the order in of which she said "no"! Unacceptable! We simply took it out of our servers tip. I have noticed the recent huge increase in poor reviews at Zipps thanks to management. I wonder why? I guess the General Manager doesn't care about taking money right out of a server's pocket. This Yelp Elite won't spend another cent at Zipps. San Tan across the parking lot is amazing! Be sure to see for yourself.
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