So booked with this location versus Penske partially because of the guarantee and the fact that they didn't have any negative reviews on Yelp.
Now it's 2 days until my move and they called me to tell me I have to pick up from the Rancho location because the truck I want isn't available at the location I booked with.
Pretty inconvenient to call someone two days before to tell them it's unavailable. As this location was convenient since I live on tenaya .
Not only that but I told them they had a $50 money back guarantee if they didn't have everything you booked with , truck, size, location. They emailed me and said they issued me a $50 refund.
They did not, as they never charged my card. They took my card number for a deposit... the card was never charged. I called the uhaul customer service number and they said to wait 3-5 days to see if it ends up on my card.
So far it's been a horrible experience. Can't wait until actual moving day.