I bought a book and a dvd set from Amazon a few weeks ago. They chose to send it via On Trac.... and it never came. The estimated day it should have arrived by was Thursday 1/24, and so I waited. And waited. And then on Sunday I looked on Amazon to find out that they were claiming it was left at my front door. Unless they jumped my six-foot fence and got pass my dogs, that's impossible. I have a place for packages, and I have yet to see it there. So I called them- on Monday because they don't work weekends- and the man I spoke to claimed he would call me back after asking the driver what had happened. Never got a call back. I called them only to be told that I could only speak to the man I originally spoke to about it and that he wasn't there- oh, and no one but him has access to my claim. What?
In the end I had to call Amazon and have them send me another shipment through UPS, and it arrived.
Their customer service is horrible, and I really have no idea what is going on with their system when it seems to takes DAYS to contact a driver. I am still waiting for an explanation, but I don't think I will get any other than "He says he put it there".