I have been to Black Bear about a dozen times and here is my take. I have found the food to be slightly above average and served by a competent staff on every visit I have made. Anything I've ordered has always been tasty and well prepared. I ordered the bacon deluxe burger today and it was great, although I have to admit that burger is way too big for the average human to consume. The bacon they used on it was really flavorful and cooked to perfection. Any time I've ordered any breakfast items they have been great as well.
The staff is friendly and do a professional job. The prices are about what I would expect from a diner/coffee house.
Overall they do a good job and serve good food.