We visited Red Robin on Chandler Blvd. by Chandler Mall tonight. We ordered our food about 10 minutes after 8pm. It was just my husband and I. We contemplated getting up and leaving because we noticed how filthy dirty the restaurant was. Bathrooms had trash all over, the restaurant floors were so dirty - used napkins on the floor and tons of food all over the floor, and right next to me, some white smeared something on the booth that I didn't see when we were seated. (See pic). Many tables went in-bussed the entire visit. However since we were very hungry we figured we would eat quick and go and try not to touch anything. Bad choice!
Both of our meals came out incorrect and nothing was done to rectify mine. I took 1 single bite and realized that even though I asked for no mayonnaise it had it anyway. My husband asked for a side salad instead of fries - he got fries. A person (manager I believe) brought the side salad out right away. Our server Justin took my chicken sandwich back and it took long enough for my husband to eat his entire meal - fish and chips and salad. I finally asked for my replacement meal to go because we couldn't wait any longer. I left having not eaten but the one bite and some fries.
I have to say I was disappointed that not even a simple apology from our server or a manager was given. And that I paid for my meal that I didn't get to enjoy. Nothing was done to rectify the situation for a meal I didn't even get to eat. Unfortunately we left a $0 tip. I felt bad but why should I have left feeling bad? My guess or hope was that they were understaffed hence the slow service and dirty tables and floors.
In all, we were there for about an hour and 10 minutes. I won't return to that location again. I'm a Red Robin Loyalty Rewards member so I usually enjoy it but tonight it was anything but enjoyable. If you're in the mood for RR, I suggest going to a different location.