I didn't have any issues with the service their, everyone was very helpful and courteous. My issue is their pricing, now since they had an easy return policy this is why they I gave them 3-stars instead of 2-stars. I bought a baseball bat for my 7-yr old nephew for $80.00, just right down the street at Sports Chalet the same exact same bat was $50.00. I feel if you're in the retail business, you should at least be in the ball park with pricing.