Not quite sure how this place has four stars, but I know it isn't for their customer service or selection of bagels. Been there 3 times and never greeted with a "hello" but rather, "what do you want"? Also, I have never seen more than 4 or 5 varieties of bagels. Here is a novel idea as well....try not to get onions in your blueberry bagels....it kinda ruins it. Good coffee though....so you get two stars.