I have been going there for 4 years was told I was preamaturly in menopause but to take birth control as I need hormones flash forward a few years I start having menopause symptoms explained that to dr drum and I was brushed off that half the woman come in here with similar symptoms to use lube and de stress. I again asked for hormones and was told I am to young being in my forties I found that odd . Had labs done elsewhere showing I was very low in testosterone which would explain all the symptoms I had asked about had they bothered to test me. Recently diagnosed at the er with a large ovarian complex cyst I called and set up an appointment to see the dr. Showed up for my appointment the girls up front seemed more concerned with the lunch they just had brought to them by a rep was given paperwork to fill out again as they changed their system again I was waiting when I was told my apt had to be rescheduled due to an emergency. I understand they have emergencies but I had taken time off of work and driven 40 minutes, asked if there was anyway I could be seen by any other provider and I was told scheduling handles that around the corner no apologies or anything just go away was the attitude. Spoke with scheduling and they were able to get me in with a nurse practitioner I asked if she would be able to help seeing as how they don't due surgery and that's what I needed to know if I needed. They assured me she could review my records and make recommendations. Wrong ! Put in a room no vitals taken was told they couldn't access my chart she comes in for 5 seconds and says she can't help me cause she doesn't do surgery and doesn't know what the dr would want and doesn't know if I should schedule an appointment with the dr or just wait for a call . I explained that I had asked all that before I saw her and she just said she couldn't help me and didn't know why I wS seeing her. I feel like she didn't even read or try to read my chart or want to be bothered cause I wasn't pregnant or her patient she just to,d them to put me in a room so she could blow me off.