I was really not impressed with the lack of common sense and the customer service here. It was the first time I ordered a burger from them. There was no one else there besides me and 3 staff at the back. I paid for my order, assuming they would start making it. I had some questions and she brought the chef to answer my questions. He could not really tell me the ingredients in the veggie patty so I wasn't impressed but hey. It seemed okay overally. I was speaking to him, asking him why is it taking so long, 10 minutes later to make my order? He said he didn't start making it yet.
I was outraged. I assume usually when you pay for food they start making it right away. He told me he assumed I was not in a hurry. I live in Toronto. Of course I am in a hurry. And apparently he is the only one out of the 3 staff in the back that actually cooks. How difficult is it to make a burger. Really poor communication and they didn't care I was getting late or wasting my time. He even suggested to give me a refund, and I said, no I need my dinner. Why wouldn't you start making an order once a customer pays? And what were the 3 staff members doing back there if they weren't cooking.
Either way, I don't recommend this place due to the poor customer service and lack of knowledge with their ingredients. There are other places in Kensington that are way friendlier and better.