My AC went out on a Saturday night, looking around for a Sunday repair was quite a challenge. Called Sun Country on Sunday morning, lady answered the phone was very nice and said she would do what she could to make sure that they would be out that day. Well low and behold by 3pm they were out. Ended up needed a fairly expensive repair so i wouldnt give a 5 star, I think they were pretty high on the motor I needed, but what can you do, they know when they have you and charge a little extra. Overall a good experience.