Went for lunch on Family Day 2016. It wasn't busy but the service was slow. The food was barely warm. It seemed like it took forever to get menus, then to get the drinks (all fountain pop), and even longer to have our orders taken and even longer for the, just above room temperature, food to be brought out to the table. We decided to take our children's dessert to go cause we already spent 1.5 hours in the restaurant.
It was very unusual. We normally love Swiss Chalet. Their food is usually piping hot and delicious and their service is nice.
This has never happened to us before.
Did we contact the manager? No. It was our daughter's birthday and there were 8 of us in total and because she didn't seem upset or bothered we didn't want to make a scene and have her feel uncomfortable. As I said this was very unusual for the chain.