I always try and see the positive in life and give people and businesses the benefit of the doubt. Problems arise and I don't hold businesses accountable just because my experience at any given time was less than expected.
I reserve my 1 stars to those companies or situations where there is intent to hurt or take advantage of customers.
I reserved a car for 4 days during a recent visit to Las Vegas. Dollar overbooked their cars!. There was a line of about 30 customers waiting to check in. There were only two people staffing the front desk. At that rate it could have been at least an hour wait.
As bad as that sounds, I learned that Dollar intentionally short staffed the front desk to deliberately slow down the line in the hopes of getting returned cars back that they can then re-book.
Essentially they took profits first and customer satisfaction second. The right thing to do would to tell the line that they are out of cars but hopefully will be getting returned cars shortly. Let the customer decide to wait or move on to another rent a car company!
The deception was not appreciated!