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  • I've been going to this location since for about 15 years but I will NEVER set foot in this store EVER again! The man who claimed to be the general manager was incredibly rude, hostile, and unapologetic for his bad behavior. When I was at the register the cashier was really pushy about the Borders Rewards program, and when I said I wasn't interested, he said, "You WILL listen to what I have to say," and continued to ramble on. Then, he put a flier about it inside my book. I took it out and politely told him it was okay and that I wouldn't need it (why waste paper, right?). Then he snatched my book out of my hand, forcefully put the flier back in, gave me the crazy eye, and snarled at me, "If you don't want it, throw it out on your own time." I told him that he was being rude, and he rolled his eyes, threw my book across the counter and said, "I'm sorry you feel that way." He didn't even put my book in a bag. So I walked to the back of the store to find a manager. When I asked another employee for a manager, I was shocked to find out that the rude cashier was actually the general manager! I turned around to find the "manager" following me across the store in a creepy way. He came up to me and exclaimed, "DON'T YOU DARE TALK TO MY EMPLOYEE!" He was screaming at me, accusing me of causing a scene and screaming at me to keep my voice down. I never raised my voice a single time and if anyone was causing a scene it was this "manager." I quietly told him that I have been coming to this store for years and was disappointed in his service. I explained that I'm a teacher and I am sad that I will not ever come to this store again because it was one of my favorite places to shop. He rolled his eyes and said, "What do I care? Teachers don't make any money anyway." Then, he accused me of causing a disturbance (even though he was the one stalking customers and screaming at them), and kicked me out of the store. I was humiliated, as he made a huge scene and kicked out a faithful customer rather than apologize for his overly aggressive/rude/abrasive customer service. I will never shop in this store again. This Borders location is on shaky ground as it is, and if they don't want to continue losing customers to eReaders and Barnes and Noble (which is right across the street), they'd better get their act together.
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