Up until the past two times coming here I've had nothing but good experiences and great food. But no joke the last two times I've been there make me not want to come back. First instance was a week ago when I ordered a fish burrito and a shrimp taco like I've always done. As they gave me the food I asked for a plastic bag and when she went to give me bag my fish burrito fell onto the floor in the drive thru. So they said oh we'll replace that no problem. She comes back and tells me that they don't have any more fish for the night and that they can instead make me something else I told her I am a Pescatarian and I don't eat meat, seafood only. So she says how about a shrimp burrito and I said that's too much shrimp more then I would want in one meal and she says hold on. They give the food and tell me here you go don't worry about it. I didn't that much shrimp but she didn't get the hint that I wanted a refund for the burrito. So I go home and did not enjoy that much shrimp in one meal. Strike one. The second time something happened was today when I ordered the same thing again. I usually like this place so I had high hopes that a communication error was a one time thing. So I ordered the usual "fish burrito, shrimp taco" at this point the lady at the window tells me "beef taco?" I said no it's camarron. And she says oh ok camarron. Then I tell her FISH burrito. She says "steak burrito?" I replied, "NO, FISH burrito FISH!" She then says ok. I pay for the food, drive all the way home and what do I get a nice fat bite into a beef burrito. I spit my food out and called right away. The lady remembers me and tells me to come back in tonmorow because they're closed. I don't even have an appetite anymore and I'm honestly pissed Im dealing with this. I did not get full off of one shrimp taco and I threw the rest of the beef burrito in the fridge so I can waste my gas to come back and show them I didn't eat it so they will give me a refund. I like the food here usually but atleast hire people who can understand orders so your brand image won't get tarnished. I love the food it's delicious but for something to keep happening twice in a row is ridiculous. Please get it together los tacos, one more strike and I won't eat here ever again. First and last time Im ever giving a place to eat this many chances..
Ever since yesterday someone sent a message to me that works there saying I shouldn't complain and I should eat somewhere else.
This is Yelp you should be ashamed of yourselves to let your brand slip to have complaints. Not my fault I had a bad experience.