We originally stopped at the Plaza location but they had closed for the day due to some plumbing issues but, the staff was kind enough to stop and tell us just to follow them to their Central St. location. We did where they were very friendly and all smiles as my 6 yr old told them how excited and scared she was about getting her ears pierced. Stephanie was amazing! She was sweet and personable. She explained things to my daughter before she did them and was quick and efficient. Now, my daughter was not so happy that it hurt () and was kind of weepy and grumpy after. Then the guys let her sit on their motorcycles outside. She was all smiles after that. We will definitely be back!