I was there for the first time yesterday. I received a gift certificate for my birthday from a friend that has gone here for years. I was EXTREMELY impressed!! She did not try to fight my calick to go a different way, she cut my hair to lay as it normally does. It took no more than 25 - 30 minutes for a consult, wash, cut and style. I love the cut and my husband even loves it. (this from a man that never gets excited about my haircuts) I will be going back!!