| rev:text
| - This portion of the review is from 7/15/2011...I mistakenly put it under the name of Checker (which it may or may not have been at the time?)
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7/15/2011: Hmmm...107 degrees in the shade (oh Alex Bugnon, if only the reality of that degree of heat was as smooth and pleasant as your voice...*sigh*)...for the last month, my car has been reminding me of how much I miss living in a city where public transportation is a way of life and a viable option...today's adventure? Dead battery. (Yesterday was new tires, two weeks ago...new a/c compressor *sigh*) Anywho, the battery was not just kinda dead. But DEAD dead...I opened up the hood and there was battery acid leaking from it. So, I called my insurance, who gave me the number to a towing company for a jump, and that guy gave me O'Reilly's information to get a new battery. The battery in my car was factory installed, and he let me know that it could be days or weeks before Acura processed the warranty info. Well, even if they could have done it today, I was short on time, the dealership is not *THAT* close by, so off to Checker/O'Reilly's I scooted (before anything else could happen).
I was assisted by a very nice guy, Marcos. He sold me the battery, I asked if they were difficult to install, he said no, not really, then asked if I was going to be taking it with me or installing it in the parking lot...I informed him that I had to get a jump from the tow truck to make it to his store, so off to the parking lot we went. He not only installed the battery for me, he SHOWED me how to install the battery. I'm a do-it-yourself kind of girl (within reason) so I was impressed. He then went to get a bag for me to take the Ol' Dirty Bastid battery to the dealership to see if they are able to do anything for me regarding the warranty, but if not, he told me to bring it back to him and he'll properly dispose of it.
Thank you Checker/O'Reilly's!
10/17/12: Not much has changed except I'm bumping them up to 5 stars. WooHoo!
After some abysmal service (or lack there-of) from the Acura dealershit service center yesterday, I was dealing with day 2 of the busted battery blues. This morning, I took my darling Black Bettie to the place where I got the first battery and was once again incredibly impressed with the level of service they provide. The young men behind the counter were super helpful, asked me a couple of questions, and let me know that they would be replacing the battery for free and that my next battery would be replaced on a prorated basis. I LOVE COMMUNICATION and these guys provide it in spades. Much respect yo.
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