How do I give zero stars. If it was possible this is what they deserve. I have used this company for several years and results have been very bad but this weekend was the straw that broke the camels back. They charged me $389 dollars for a $40 capacitor part and 1 hour of labor. While it was on a Sunday I find this to be completely unethical. I called a few days later and spoke to a manager and they told me this was the standard rate and everyone else would charge this rate and to just accept it. I even offered to pay them for the visit charge of $129 and their cost for the part so they could take it out and I'll use someone else. They refused as of course they claimed they can't resell the part. Look up this part on the web - it's about $44. So basically they made $340 in me for a 15 min visit! This is outrageous.
When I spoke to a manager (Mike) he was adamant their pricing was fair and for me to just deal with it.
Please use someone else at all costs! Beware.