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  • Went in last night for a blizzard, 2 regular banana splits and a chicken basket. When I received the order it was instead 3 blizzards and a chicken basket. Not a huge deal just fix it and move on right? But instead of just fixing the order, they "voided" the order so now I have to wait 7-10 days for my money to be put back in the account and recharged me $1.15 more than initially. As a business of you mess up either eat that $1.15 or just charge me the $1.15, not the full price again. That's just bad customer service. When I called Bill the owner for an explanation today he got very defensive and says that he doesn't control the 1000's of financial institutions. Understood sir, but you do control your business and your policies. If the company makes a mistake 99.9% of the time they do not go back and ask the customer for 210% of the money for the order, which is exactly what you said company policy was. And while you are making the banana splits, why not remake the melted blizzard too? It's 100 degrees out when I have to wait an extra 15 minutes it's pretty much inedible.
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