Their location is kind of dirty, and there's never any room to do anything because they're overpopulated all the time. The girls at the front desk are usually pretty rude, and if they're not rude they're standing around not doing anything. The staff members over badger you to sign up for different promotions. I get texts almost weekly from them even when I've told them I wasn't interested. They lied to me about my payment plan, and now I'm under fees that I didn't originally agree to. When I confronted the guy I signed up with about it of course he had no clue what I was talking about. The member services people can't do anything to fix it. I am almost hesitant to even try to fix the issue because I know for a fact that they're going to lie their way out of it. I'm not the only person who's had problems with them about hidden fees or false information. I probably came into the gym twice and I'm turned off about how it's not ever kept up, and the customer service sucks. When I texted the kid I signed up with to get the cancelation number he said it was on the back of my membership card, which I never received. So then he tried to talk me out of canceling then almost seemed judgmental about me canceling in the first place. It took forever to get to the point and for him to hand over the phone number. I am not impressed what so ever with this gym. I would not come back to this gym again nor would I suggest them to any of my family or friends. Honestly if you want to be tricked into high rates I would suggest going to Golds Gym on Losee. They're good for it.