Phenomenal customer service, professionalism and great work! Our video took a little under 5 months to complete, but they were totally up front with us on the time frame and were finished one month early! The only thing I would change would be to not receive just a link, but also a dvd as our tv doesn't work well with internet links. However, they were very efficient in referring us to a company that could produce them for us at a minimal cost.