| rev:text
| - Do I have to give a star?!
My daughter took me to The Perch for lunch. I have a broken pelvis and am in a wheelchair for 6 - 8 months. We are seated, which was a fiasco finding a seat that a wheelchair can sit at, and then getting to it. It was an adventure. Then, we ask if they have a gluten free menu. We were told that they have no gluten free options and basically was told not to eat there because the kitchen is not gluten friendly and they have flour all over because they make they're own pizza dough. The way it was presented made it sound like the kitchen was dirty. Then the manager came out and talked to me and told me that she can make basically anything gluten free. Way to save the day... lol!
They have no specialty non alcoholic drinks like homemade lemonades or specialty ice teas. I'm a little surprised cause I figured they would have that.
They also could use some upscale salads like a goat cheese, apple walnut... and the food is a little pricey for what our choices are. I hope the owner takes these reviews seriously.
Our waitress was an adorable, down to earth boho styled girl. Cute as can be!!! And she changed the channel so I can watch the Cards play.
The bunless perch burger I ordered so it was gluten free, was served with an onion ring on top. So, it needed to be returned and recooked. It took barely 5 minutes to fix my burger and return it to me, so I believe that I was given the same burger minus the onion ring. Which would be contaminated.
After having a nice lunch with my daughter, I decided to use the restroom before we left. I rolled into the back restroom that is posted a handicap bathroom and I had to get over the lip to get in there. Then, once my daughter pushed me in, (cause I couldn't do it by myself) she went into another bathroom and I was left inside. I tried to go into the stall with the bars, and it was way too small for a wheelchair. So I tried to turn my chair around to leave and got caught on a shelf. Then when I got unstuck and tried to get out and was stuck in the bathroom due to the bump at the door. I pushed the door open with my good foot and yelled for help and there was people who saw me, but no one came to help. Then my daughter came out of the other restroom and pushed me over the bump and into the other restroom that also has a huge bump to get over.
After using the bathroom, I was rolling to leave and I got stuck on the sidewalk and couldn't get over it. My daughter had to turn my chair around and pull me up and over. The whole time that I was struggling the hostesses just stood there and stared at us, along with other customers... no one offered help. When my daughter turned me around to get over the uneven sidewalk bump, she pulled me back and bumped back into a bench and a sign and she got hurt and still the hostesses stood there just staring. I mean we were "right" next to them. They didn't move to help fix the sign or to ask My daughter if she was ok... nothing!!! We were saying sorry sorry... etc...
Then trying to leave the entrance / exit there was a sign in the middle of the walkway. I waited by the hostesses knowing they saw all this happen and I'm in a wheelchair, and can no way fit through the door with the sign there, that they would move the sign... nope... I had to ask... "Excuse me, can you please move the sign, so, I can leave??" The hostess walks over moves the sign and in baby talk and a huge fake smile, says,"Have a nice day!!!"
Now, My daughter and I are super polite people and we were telling the hostesses how sorry we were that we bumped the sign / bench etc... They were so extremely rude, that they didn't say anything in return, at all. They just stared at us with a blank "whatever..." stare... Not even a polite comment like ,"Oh that's ok... Can I help in any way? or Are you ok? or That happens a lot, don't worry..." NOTHING!!!
I got into the car and just cried... We left and drove around the block and I said, "No, go back... I'm gonna talk to the manager, today!!!"
My daughter went in and got her, Jessica, and asked her to come talk to me in the car. She was very professional, but still, it was a horrible experience... I was so embarrassed, so sad, and those hostess girls were so rude. And shame on their parents for not teaching them manners!!! You offer help to people. If you see a customer (or anyone) struggling with something, ask them if you can help them and if you can't, get someone who can. Don't just stare, Act. Be polite.
Ps the manager apologized and said she wanted to give me a hug, and asked us to return, but never offered an incentive. We will never return to the perch... EVER!
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