My Salted Carmel low fat iced machiatto was made incorrectly and the guy there made rude comments about a hat someone else (another customer) was wearing. Employees write rude, weird things on cups and think it's funny. They seem to think they are better than the guests and they are incapable of making the specialty drinks correctly. I can't stand going in here and drive out of my way to go to a different one. They take SO MUCH LONGER than anyone else does and seem to be moving in ultra slow motion. Really bad service, poorly made drinks and RUDE beyond words. NEVER going back. I am in Charlotte a lot and have decided to go to DD or find a different Starbucks in the area.