| rev:text
| - This is the absolute most unprofessional, dishonest company I have ever had the displeasure of dealing with. My husband signed up for this cell phone insurance in January of 2017. My 13 year old son's phone had something wrong with it's wifi channel- as confirmed by the Apple Genius Bar with official papers to provide to esurranty. We sent notice to the company beginning on 3/20. After many emails and phone calls and live chats to them, most of which were either not answered or just pushed forward with no resolution, we provided paperwork TWICE and at some point got assigned to Jackie, who was no help. Finally, on 4/20, they told us to send them the broken phone, and we had the opportunity to give them a deposit of $99 to use their loaner phone while ours was being fixed. Sounded like a great idea! We moved on that, paid the $99. No phone. Rec'd emails that they'd be sending. But no shipping details no tracking. We were supposed to receive with 1 day shipping. Seven days later, still no phone. We felt we were being conned, so we put the $99 into dispute with the credit card company on 4/27 at 8:37am. Lo and behold, as soon as we did that, they then shipped the phone, and finally supplied tracking info. That very next morning, before the phone ever arrived, we were super pleased as we figured it must have been an oversight that they took so long to ship it. So at 8:27am, we notified Bank of America to put the $99 back through. We rec'd the goods in question at 4:14pm, as per the USPS tracking. As our credit card statement shows, which we have supplied proof to this company, the money was indeed sent back to them. On 5/5/17 we confirmed with our credit card company that 100% esurranty received the $99 back to their account. But you know what? They say they don't have it. Despite conversations with the bank conferenced in where they were told under no uncertain circumstances that the money is in their account. Like on 5/23, conversations with our bank three separate occasions getting their advice on how to deal with this issue. THEY HAVE THE MONEY. In my opinion, they are not being truthful & saying they don't have it for various reasons. Not only that- they still have my son's phone and they won't reply to us AT ALL to send it back to us. So even if the $99 is or isn't 'missing' or 'unclaimed' by Esurranty, they've not returned my son's phone which I insured with them. Call that what you will. They won't return calls. They won't EVER pick up the phone. In my opinion, it is a company who has a business plan that involves unsavory activities. If you speak to the BBB and look up the 'owner', he has dozens of criminal reports for companies like this as well as on eBay. This is public knowledge that anyone can look up. I will continue to report my issues until they supply what I paid for. I bought insurance from them and they owe me what I paid for. Buyer Beware.
6/6/17 UPDATE: This company tried to force us to sign a 'confidentiality agreement' to keep this case quiet, as a bribe to get our phone back. Obviously, you cannot buy my silence. Today is day 66 of still no phone. Phone was promised to me by close of business on 6/5 if I 'kept quiet' on the review/social media front. We did that- deleted all mentions of certain words they deemed 'unacceptable', and guess what? Still no phone. We now consider our phone STOLEN. And if you read other 1000s of reviews, they do this to EVERYONE. Again, buyer beware. Contact me privately if you'd like to join a group I've set up to try to deal with this.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)