I called to set up a visit for a free estimate. I gave them my address over the phone. When the tech arrived, he gave me a price I truly couldn't afford. I kindly told him I didn't have the funds to have the service done right at the moment and he got upset complaining how far I lived and that I wasted his time. He kept complaining, even as he was walking out of my house. A big grown plumber-man being emotional and throwing a tantrum is not a good look. Here's an idea, how about you Google map an address before agreeing to come by. Maybe you'll save yourself some grief.