It's quite simple. This is how you handle your business! From the office staff, to the on site electricians, the entire company is focused on the customer's needs. Considering the complexity involved in the job they do and the challenges that come up over the course of big projects, they never lose sight of that. As changes needed to happen, I was well informed, and on site the electricians took care of everything meticulously! I am already on to my next project with them... They are that good.