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  • I recently had a VERY disappointing experience at this location. The week prior we ordered in from the NW location and were so satisfied, that we ordered in from the SW location the following week. We ordered by phone and when my husband went to pick the food up, there were 2 young women working at the front - one was busy texting on her phone and the other couldn't be bothered to greet my husband when he walked in the front door. Finally, a young man came to the front and helped my husband get his order. The food itself was incredibly disappointing: the crying tiger beef was too chewy and we couldn't eat it and the prawns were mushy and nasty and I found a bug amidst the prawns. I called the restaurant immediately to complain and was redirected to other location to find the manager. When I called the NW location, I was told there was no manager but if I left a message I would receive a call back from the owner, Stacey, the following day. Its been 3 weeks and still no call back. Easy decision for us - we won't be eating at Chili Club Thai House again.
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