This place has really subpar service, I ordered the spicy garlic ramen but asked to change it to chicken as I've seen them done this at that location and all the other kinton locations and the server said they were not able to change this. I pointed out they've always done this and asked for a reason why but she just stared blankly at me without stating why. On to the food, wait, I didn't get my food! I waited 30-45 minutes and then another server sheepishly came up to me to ask me what my order was!! That was your only job... And I was eating here at 9pm and it was not at all busy, they had one staff actually preparing the ramen and the rest of the staff were just idling around and chatting about grabbing bubble tea or some other nonsense. After they found out they totally forgot my order, all I got was a simple sorry... At this point im not even mad, just hungry and disappointed