| rev:text
| - since my first review, ive been to grind burger a few more times and was generally satisfied with the food and service. so i decided to tell a friend and we went to have a great burger.
we decided to eat outside on the patio. the table and subsequent plates brought out to us "looked" like they hadn't been cleaned which put me slightly off. our server tells us that food is about an hour wait. miffed about that, but having experienced it before here, i let that slide. the beer selection was average at best. im picky about that as well, so i didn't make a big deal about that, either.
we order onion rings...good, but the grease soaked up everything.
and here is where the "fun" begins. food came out around 45-60 mins. we built our own burgers...i wanted it cooked medium well, runny egg plus toppings not including bacon. my friend asked for medium done, no runny egg, and bacon plus toppings with grilled onions. guess how they came out? yep, you guessed it: WELL DONE. crumbling, even. we told our server, she took them back and brought us out new ones. guess how these came out?
WELL
DONE.
and to add insult to injury, mine had bacon on it. my friend ate a half of their burger and wasn't pleased. i had the server take that back and when my THIRD TRY came back, it was...
WELL
DONE
AGAIN.
now...here's where i really got mad. a "manager" comes out and talked to us, and comped the whole bill. he said all the right things, and my issue wasn't with him or the server...they did what they could. my issue was that during this whole experience, i felt as if my business wasn't welcomed. you see, there was another guy walking around, asking tables of guests how everything was, and NEVER CAME UP TO OUR TABLE. AT ALL. this has been of notice for me since the first day i went here...actually TEN DAYS prior i ate there and he asked me was the burger good. you wouldn't ask that if you're not some kind of manager...more on that later.
after the "manager" comped our bill (and at this point it was late and they were shutting down) this guy is at the next table clearly talking about us to another coworker who kept looking back at us. when we finally left, he said a dry and tasteless "have a good night, guys."
here's what i think (and i could be wrong but i thought this):
*the guy walking around talking to guests was the manager for the night
*the "manager" sent out to us either was a lower-level manager or the manager of the cooks...and was sent out because the other guy walking around didn't want to deal with the situation (ive worked places before where you send a subordinate out to handle a problem)
*this same guy was mad that they had to comp the bill because no money was being made. therefore he wasn't going to come up to us, let someone else deal with it.
*we were being talked about the whole night. at no point were we visibly mad or loud, unruly, none of the sort.
completely and totally unacceptable. i cannot in good faith return to this place and i don't think any of my coworkers should continue to frequent there as well.
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