| rev:text
| - I just got my service turned on. I just moved into a new place and the bills are all a little high right now, because companies love to charge you fee's for everything. So I am trying to catch up with new resident fees and etc.
So the first Cox bill was already high, because of those horrible pointless fee's. So I start getting calls almost everyday on my phone from some random Vegas number. I call it back and it's cox with an automated machine telling me I have to talk to an agent about important account information. I hang up everyday. If I need something, I'll call..
One day I had lost it and couldn't take it anymore, when yet again Cox called me again. It calls me at work, at home, when I am out doing errands... Just anytime it wants, on MY CELL PHONE!
Take note, this is the 2nd time I am asking to be removed from this automatic calling list. I get a gentleman on the phone.. wait wait.. let me take gentleman back, because he was the rudest employee I ever dealt with.
I ask to be removed from the list. I can't have a machine calling my cell phone.
He says it's because of the late fee's. I explained I know about them. The bill was not due until a full week from now. I know how to keep track of my bills. I don't need a phone call everyday.
He tells me well that's the only way to make the calls stop, is to pay the right amount. Then asks if I would like to do automatic payment set up, I declined that very quickly because of crazy amounts they would probably take out. NEVER have companies take money out of your bank accounts.. worst idea ever.
He then asks me why? I was being questioned on why I don't want you in my bank account!? I said because anything could happen and I could not have the money in my account and get overdraft fees. He gets smart-ass with me and says "Oh well I thought you keep track of your bills"
The worst customer service ever... I was so disrespected, just by asking to be removed from the automatic calling list. He still never took me off it. Guess it's not illegal anymore????
This guy hates his job, because all he gets is complaining people all day long. It takes a toll on you.. I understand it, because I have the same job.. But I NEVER get mean to anyone.. because I can control my temper and anger. This guy clearly needs something away from this business..
Next time it calls.. I am blocking the number.
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