I brought my 2016 Cadillac Escalade to TNT because the running boards that the cadillac dealer installed when I purchased the truck were very noisy. I bought it in the east coast a couple of months ago and could not go back and have them handle it. I had been to 3 cadillac dealers in the west coast and each said that the noise was normal. I was not having it. The manufacturer of the running boards said they should be quiet. Three cadillac dealers and one other body shop said they could not do anything!
We called TNT and spoke to Mike who was amazing! Very down to earth and easy going. He noticed the noise and showed us other trucks he was working on and those running boards were quiet. We left the truck with him and a few hours later he called and said it was ready. We picked up the truck and lo and behold-the noise was gone! He confirmed that the boards were not installed properly and were not cut down to size per the instructions.
I am absolutely happy with the product. We are business owners and always appreciate and admire someone who goes above and beyond to service the customer.