I'll try and summarize how bad this company is. We moved in a few months ago and did not have a working air conditioner in our home. It took them nearly a week and countless phone calls and lies of cancelled and missed appointments (on their part) to resolve the issue. They continually blamed the owner and said they have no power to get anything fixed over a $200 limit. This seems like it is a pretty large company and in multiple states so I'm not sure how they can let an owner dictate how they run their business (obviously they really don't care or know what to do). The issue was finally resolved and we thought we could move past it. The company and anyone I talk to in this office are unprofessional and inept at best. They don't respond to emails or calls in a timely manner and cannot fix simple repairs. I do not have enough negative things to say about them and I would advise living somewhere they "manage".