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It's my third time coming here, and from this visit, I learned you need to speak to the manager to get anything done. When I complained to the staff that my milkshake was terrible and bland, the employee only took it away, no one offered to make me a better one or refund me my money. I told them that my burger had old, cold buns, and my cheese wasn't even melted, the employee just looked confused and walked away.
So I asked for the manager, explained that I always tip 15% each time (you pay before you get your food) to be polite, but always end with disappointment. The staff was only accommodating at that point, and we're very polite, even asked me how they can improve on experiences next time.
1. You're a burger joint, make amazing burgers=melted cheese, warm, not old burger buns.
2. Shakes are supposed to be sweet, not bland, so change all your vegan shake recipes, cause they are not working.
I really hope they turn this place around, it's nice to have a vegan cheeseburger from time to time, I just want it done right. I would've given this place 2 stars, but because the manager actually did something due to my terrible experience, I'll 3-star it.
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