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| - Went: Sun Nov 1st, 6:00 p.m. (74/100)
The décor is quite attractive, having a church-like feel to it. The wood work and stained glass was exquisite. When I opened the door to go down the hall to use the restroom, I was very impressed at the beautiful wooden hallway. It was unique and felt very upscale. That was a wow moment. The design of the hall extended to the washrooms, and it was either the nicest washroom I've been to at a restaurant or very close. That's the good news.
If you are looking for exquisite and attentive customer service ... keep on looking because you will not find it here! Our waiter was not friendly, did not smile and did not attempt to create a memorable occasion for us. From what I could tell, that was how other waiters treated other patrons. It must be some mandate from above, but they should rethink it, because I think it will turn a lot of people off. In some Asian restaurants, the waitresses are cold and functional and that is the vibe I got here. For the prices we were paying, I think some TLC should be part of the service, and was disapprovingly absent.
They seated us in a way where we are right angles from one another which I did not really like.
We had the escargot, six in total. I dipped the escargot thoroughly in sauce that came with it and did not taste much, the flavour being missing. The last piece I ate I tasted more of the flavour I expected. My date thought the garlic bread was well done, and it was but no one is blown away by garlic bread. They gave us complimentary pickled peas, olives and dill pickles. The pickles tasted like they came out of a can. The olives were nice and the pickled peas were different but not really for us I think.
We ordered a 24 oz bone-in rib-eye. The outside was blackened and seared. The meat near the end was more medium than the medium rare we requested. The steak itself was pretty good, though I remember going "hmmm" at our two previous steakhouses, Ruth's Chris and Elements at Niagara Falls, and I did not do that here. My date found some so the pieces a little tough. I dipped each piece in the pool of meat juices; otherwise it would be bland. I find I didn't have to do this at other steak places. It wasn't the exceptional steak I was hoping to find. With the steak came garlic mashed potatoes and three large mushrooms. These were both very good.
The impressive décor could not make up for lack of customer service and high price vs. quality of the food. I would not recommend it to others and I definitely would not come back.
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