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| - VERY DISAPPOINTING. I'd heard this restaurant talked up for years, and when a Groupon for bunch appeared a few weeks, I took the plunge.
It is in Woodmere, right off I-271 (across from TJMaxx and Whole Foods), very convenient. Plenty of parking. The restaurant itself is a former Houlihans (and I think a former Uno Pizza?); a very attractive, cozy brick interior with fireplaces -- nicer than the exterior (attached to a hotel) would imply.
But we went on an August Sunday and either the service is poor OR the Groupon overwhelmed them (and it is their 2nd one I believe). Service was terrible. We had a 30 minute wait for a table, even though we could see empty tables from the doorway. The problem apparently is not tables, but servers and FOOD. They did not have enough of either!
There are two lines; one is breakfast items (including the famous waffles) and the other is dinner items (the famous chicken). In the bar, is a very small platter of fruit, and tiny samples of dessert in little lucite drawers -- an odd way to serve things.
Good stuff first: there is amazing homemade mac n' cheese -- best I've ever had. And collard greens with hamhocks; delicious! A real treat. The humingbird and red velvet cakes were good. Catfish chunks were OK but there was NO tartar sauce OR lemon for them.
Also blackeyed peas and rice (average). There was a bowl of packaged-type salad greens with some dressing -- really, a waste of space. And they looked "tired".
The bad: if you are a chicken and waffles place, the chicken and waffles must be superb. They are just fair here. The chicken -- which they ran out of!!!! -- is just dark meat, drumsticks and half-wings. No white meat. The batter has little seasoning (presumably you are expected to dose in hot sauce). The chicken itself was TOUGH and sinewy. VERY disappointing. The famous waffles? undercooked and pillowy, like white bread. Not crisp AT ALL. The famous cinnamon butter? more like "cinnamon margarine" and they restrict you to a tiny dab -- make it seem like a treasure they don't want to give away.
Tiny corn bread muffins and biscuits were tough and bone dry (too much heat lamp). Scrambled eggs: undercooked. Sausage OK. French toast -- some kind of disgusting, dry, overcooked, BLACKENED triangles -- inedible. Also: no maple syrup (hot or cold) for the waffles OR french toast! I don't eat grits so I can't comment on them. They were making "to order" omelets but were so far behind, you must order from the table and we got ours as we finished desert -- it was over browned and super-tough. They lacked ham or bacon for them, too.
This is a somewhat costly brunch at $25 a person, and frankly, there was not that much food, since I think you count on eating CHICKEN and they ran out every few minutes. I filled up on mac and cheese, and collards but is that worth $25? NO.
Service was so atrocious I could not leave a tip. They were badly understaffed, and even though we were early, also ran out of catfish and mac n cheese! A lot of folks standing around hungry and frustrated.
Just a total disappointment, especially at "upscale prices".
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