I noticed i had some form of leak around the toilet and I figured I would give this company
a try. I had recently had back problems so I didn't want to risk further injury, so I called this
company. I was leaving for California the next morning, so I thought I would get this taken
care of before I leave. Everything went fine. Kurt and his partner came in and removed the
wax ring and the phalange that held the toilet in place. Everything seemed fine.
I was gone for a week and noticed the first sunday I was back that I could feel some damp
ness underneath the laminate around the toilet. I turned off the water line to the toilet and
phoned the dispatch to have them call me to set up an appointment for the next day since
I didn't feel it was an emergency.
I did get a call the following morning (0715) after working a very hectic shift at a local hospital in the area. I asked if they could send someone right away and they said they would send Kurt
as soon as he got in (I was assuming as his first dispatch). they called me a few hours later
and told me that Kurt was unavailable because he was on another job, but they would send
someone else in his place.
As I was waiting, I thought I would sleep a bit since he would ring the bell and I could let him
in. I woke up to find the plumber sitting in front of the house and he appeared to be writing
something. I assumed he would come to the door after he was done. The next thing I knew,
the truck WAS GONE!
I phoned the dispatch to ask what happened to the plumber! She said he had knocked on
the door and no one answered. I asked her why he didn't ring the bell! She said she would
call him to see if he was at the next job. Of course he was, so here I wait for him to come
back. This is all very frustrating and I guess I am just using this review to vent. Things happen
but I have to work tonight as well and I am very tired waiting.