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| - This will be a 2-part review: 1 for the "free consultation" aspect, and another for the actual experience with staff/ professionals at Bethany Home Healthcare. I'd give ONE STAR for misleading information on the website & verbally by staff. I'd give THREE STARS for service.
"FREE CONSULTATION": Thanks to another reviewer who mentioned an issue with the "free consultation", I made sure to ask this upon the initial phone conversation & was assured it was a "free consultation". A receptionist called to confirm the appointment, and again assured me it was "free". I had my husband call & he specifically asked if it was free for someone who was insured, "due to something he had heard". The receptionist stated, "yes, it is free regardless of an insured or uninsured individual". Upon arrival, we were asked to fill out detailed paperwork asking for insurance information. When we questioned this, the receptionist was not rude, but stated that the consultation "would be free for us, but Bethany Healthcare would bill our insurance because we're in fact insured". Since we were insured, they had to bill someone. If we weren't insured, they would not have anyone to bill.
"ACTUAL SERVICE": We were here to inquire about midwife services for the birth of our 1st child. We were not greeted when we arrived and the reception staff rarely looked up & out into the waiting room. We arrived 20 minutes early (as requested to fill out paperwork) & still waited over 40 minutes after our scheduled appointment time. We were taken to a small exam room to speak to a technician, and waited another 10-15 minutes for the Certified Nurse Midwife. The CNM, Donna, was friendly & understanding: she explained their role, listened to our concerns/ desires, and answered as many questions as she could regarding our curiosity about giving birth at Phoenix Baptist with a Bethany midwife. Unfortunately after waiting 1 hour for our initial consultation, Donna had to end our session after 35 minutes due to another appointment.
I'm confident that the 6 CNM's at BHH would provide quality midwife services, as they seem experienced and reviews show them to be caring & understanding of a woman's desires during pregnancy and childbirth. But based on our experience, we did not choose to use the services of Bethany Home Healthcare.
Minor note: there was also a "no eating or drinking" sign in the waiting room, which we found odd for a facility that requires pregnant patients to wait for over 1 hour.
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