This review is for SERVICE only and based on our last experience this past Saturday.
Being Vegas residents and this being my husbands favourite chocolatier in the world, we visit it about once a month. In the past decade we have probably tried everything on the menu! Needless to say the only reason we keep going back is because we love their creations.
On Saturday we were there with our 5 yr old son who is highly allergic to nuts. As precaution and matter of habit, every time we are in a restaurant we ask if his food contains nuts. We did the same at JPP (and this is not the first time we've taken him there). We got him a chocolate mousse looking thing (the patisserie shelves were almost empty and some items did not have any name-tags on them) and while placing the order asked if it had any nuts. The supervisor says, "we don't guarantee anything". That's the strangest answer I've ever heard. Well, no one one this planet can guarantee anything, but since the pastry doesn't have a name-tag and since you guys have made it can you perhaps tell me if it has nuts? Now the guy gets extremely irritated and tells us in a curt tone, "no, it has no nuts, but we cant guarantee anything". Needless to say we were very upset by his attitude but not wanting to disappoint a 5yr old we got him the mousse and left. This has to be the first time in 10 yrs my husband left without getting a crepe or some chocolate dessert for himself.