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  • I'm convinced that the Michael Kors store in The Shoppes At The Palazzo and the one in the Forum Shops are having some sort of customer service contest. Seriously. Here's why: I thought I had experienced amazing customer service last October when I was shopping at the Palazzo location (see my other Michael Kors store review, if these things matter to you....). Fast forward to May 2009. There I was, at the Forum Shops, a progressive royal FLAMING AWAY in my wallet. I look up, almost drop my martini..... there it was, ANOTHER MICHAEL KORS STORE. Dilemma! Do I go back to Palazzo, where the customer service was second to none? The sure thing?? Or do I chance it?! Big Jeff made the decision for me, suggesting we could hit the other store later if I didn't find what I wanted in this one. Very pragmatic of him, I must say. Or maybe he was slightly less inebriated. Whatever, in we go. Glowing like the Griswold Family Christmas Tree (angel chorus and all) is my new bag. I point it out to the lovely Melanie, who bags up one from the back, I part with some of (ok, most of) the aforementioned progressive royal, and away we go. Back in NY, I unpack and open the bag. Flaw in the leather, right in the front. YIKES! MY NEW MICHAEL! One phone call - one - and a call tag is sent, the offending bag is sent away and a new, perfect one arrives along with a note of apology from Melanie, for not thoroughly inspecting the bag before I left the store. This, folks, is customer service. Score: Palazzo Michael Kors: A+ Forum Shops Michael Kors: A+ Rematch: October 2009
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