Rude staff member! Booked an appointment in person a few days ago, and was very careful to confirm my appointment time three times due to a work meeting. Despite this, I arrived five minutes early for my appointment, but was told that my appointment had started ten minutes earlier and they would no longer see me. I stated that this was clearly an error by the person who had booked me as I had been very explicit, and asked if they could see me in the next half hour-I would be happy to wait. Mistakes happen. The woman I was dealing with rolled her eyes at me (!), made it clear that it was likely my error, and that they just wouldn't see me. For an eyebrow appointment (what, 5 minutes?). Good grief. With treatment like that, I won't be coming back.