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| - If I could give this place Zero stars, I would.
We had Enviro-Safe for about 1.5 years. We built our home in the southeast part of the valley, and I hate roaches, so we had to have pest control. During the first visit, the staff was friendly, helpful, and overly eager to get our credit card information so they could start charging us.
Over the course of the next 18 months, the owner has been rude, uncooperative, uncommunicative, and just downright mean to us. We are supposed to be on a bi-monthly schedule (every other month), but every time I have to call them to schedule an appointment. And I don't mean that I call the day the 2 months is up - I give them a week or so to call me, which they never have. And I get yelled at on the phone when I call because I should, and I quote, "...keep your pants on - you aren't the only person we service and you aren't that high on the list". I kid you not.
While we don't have roaches or spiders in the house, we do have silverfish. Why? Because the stuff they are using to spray for bugs isn't working on them. When I ask them what they are going to do about it, I'm told "...go get a can of raid and use that on them".
The final straw was with our most recent bill. In April they came out and sprayed. In June they came out and sprayed. I get my credit card bill at the end of June, and the charge is $155 and not $65. I call them to find out why. I'm told that the card was declined in April, and they billed us for both April and June, along with a late fee, in June. I asked them why we weren't notified when the charge was declined, and I was told that "...it's not our responsibility to chase down delinquents like yourself who cannot get your finances in order".
I will never use these guys again. I hate paying for service and getting told I'm a problem when all I want is what I've paid for.
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