I found this company to be inconsiderate and ineffective at managing their business. I was scheduled to have my carpets cleaned two weeks out and provided the necessary information regarding my apartment complex. After waiting the scheduled two hours for someone to arrive at the job, I called to see where they were. They said they were 15 mins late but on their way. However, they then asked where I was located, which is confusing for someone who is "on their way." I reminded the employee I lived in an apartment complex and required a portable device. The employee informed me he did not have the necessary equipment and had intended to call me earlier but had forgotten. Then he asked if I could wait for him to come by "later" assuming the device was fixed. The man did not offer a time or any method of compensation. He did not apologize for the inconvenience. As someone who works and who had already rearranged my schedule to allow them to come, I was extremely displeased by the lack of organization, consideration, and respect for my time displayed throughout this conversation. I will not be scheduling with them again.