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  • My family rented one of the Cruise Across America RVs for a bucket list trip for my son who is battling a rare blood disorder which is terminal. We had planned on leaving from PA and traveling out to Wyoming so that he could experience the beauty of nature. During the deliver of the RV, the employees did not show us how to work much of anything. He did not show us hohw to use the hot water or generator. There were also roaches crawling all over the inside of the RV. As I was driving it down Route 80, I had to hold onto the wheel for dear life to keep it from going off the road! In Several states later, we ran into a rainstorm only to find out the wipers needed to be replaced. Once we made it to South Dakota, in the BAD LANDS (middle of nowhere) the generator wouldnt work and more, the a/c unit in the bunk area wouldnt blow anything but hot air and the heating didnt work (it gets cold in the desert)! When we called the assistance number, we were told that there was nothing they could do for us other than have us sit where we were and wait to hear back from them. They never called us!! After several attempts to get help with the junk RV they rented to us for our DREAM vacation, they told us we would have to redirect HUNDEREDS of miles off route to get to a service area. At the service area, we would have to sit and wait (perhaps even over night) while the RV was checked for issues. We were told that we would get a refund for the down time of the RV. We were told we would be reimbbursed for hotel expenses. At the end of the day, not only did they fulfill their promise, but they also charged my card extra after our trip (due to faulty equipment that wasnt "present" upon delivery) I dont know who these people think they are! How do you leave people stranded in the desert, ruin a vacation we safed YEARS for and say "oh well"? Cruise America, you should be ashamed of yourselves!!! Kelly D., I am very interested in joining your class action suit against this negligent company that puts families at risk. PLEASE SEND ME DETAILS!!!
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