First, we arrived at the restaurant and had to wait because the whole middle section of the restaurant wasn't "open". We were on our lunch hour so ended up sitting in the bar. Tons of empty tables, just not "open" during lunch rush? Didn't make sense to me.
Second, I ordered the Thai chicken tacos (letttuce wrapped) and bit into something that I thought was a bone. I spit it out and it was a piece of wood. The manager said "Oh, that's the skewer that we use to hold the chicken together while it's cooking". Nothing else, no apology, nothing.
Then, when my friend paid - the waitress rounded off the bill and brought the change back but it was rounded off in the server's favor, not the customer's.
Love this restaurant. Have been there tons and tons through the years, but I think service is going downhill.