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| - I asked for a iced coffee, add sugar free vanilla, and skim milk. The girl at the register and the shorter girl stated they didn't have skim milk, but they had soy. I said no thanks, I'll just have the sugar free vanilla then.
I watched her make my drink and add whole milk then she handed it to me. I said, "Im sorry, I asked for no milk, I don't think you heard me." The girl at the register continued to argue that I asked for a latte and that has whole milk. I said, "No, I said no milk since we just had the conversation in the past 3 minutes that you did not have skim." The girl still wanted to argue, I literally had to say to her, "There's no point in arguing, can I have the correct drink I paid for?" She rolled her eyes, and told the girl to remake the drink.
I can't believe that people who work in a customer service position want to argue over something so petty such as a drink order? On top of her lack of customer service, she had extremely long fake finger nails on, some had fallen off, and to my knowledge of food service you cannot have long fake nails, or fake nails at all! I hope no one had a nail come off in their food!
Who's running this place, and why aren't there more standards here? I will never come back here.
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