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  • My wife and I arrived at the Logan's Roadhouse in Mesa Arizona around 230 in afternoon, on Friday, March 10th. Upon entering, no one was at the reception desk and only about four tables in the entire restaurant were occupied. After standing there for about three minutes, a busboy appeared from the rear the restaurant and pushed his tray on empty table and went and grabbed us some menus and took us to a table. He was clearly ill at ease, waiting on us in this role. He seated us gave us our menus and told us the server would be with you shortly. Despite the fact the restaurant was nearly empty, it still took three or four minutes before a server appeared. I was informed that the catfish that reallyI liked was no longer being served. When I decided to try a new fish and chips item being served, the server said "you should know that some people do not care for the coleslaw that we serve with this meal because of the way it's made," I asked her if I could substitute something else in place of the coleslaw? She said no. I told her I was more than willing to pay an additional cost to substitute another side. She said no, that I had to take the coleslaw. My question is why tell a person an item is not good when you're unwilling to do anything about it. As it turned out, she was correct and neither my wife or I chose to eat coleslaw, so was discarded, uneaten. Other than the coleslaw, we found the rest of the meal to be very good. After completing the meal, we presented our server with a five dollar off coupon that we been emailed along with our credit card. After about three or four minutes, our server came by and informed us that there was a delay in processing our payment due affected no one could find a manager and he had to approve the five dollar discount. The bottom line during our visit was that we got good food and horrible service. They showed absolutely no respect for our time. After many years of going to Logan's, I can assure you this was our last time. They recently closed the restaurant closest to our home and we drove over 20 miles to eat at this location. Logan's name used to stand for great restaurant, now we realize that is a thing of the past.
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