Panera is one of my favorite lunch options because I've always had consistent food and service from all locations until this one. It's the closest location which is why I eat here, but my roommate and I are willing to drive a little further for a better experience. We ordered dinner recently from here and a whole sandwich was missing. When we called to get the situation remedied someone very young tried to help by offering breakfast, but yeah we kinda wanted dinner or to be reimbursed for it. He said if we brought the receipt in they would look into it. I haven't been back for breakfast or anything else. The 3 stars is because it's convenient and the brand as a whole has been good for me. It's really just this location I believe that needs some work.