I wanted a massage, but was nervous about signing up for a membership because my first massage envy massage (not here) was not very good. I spoke with Tianna who told me they had therapists there who would meet my needs (deep tissue and trigger point therapy). She went out of her way to let me know the therapists that would be a good fit for me. She explained all of the details about signing up for a membership that I didn't know like how they roll over to the next month if you don't use them. She set me up with Holly who was amazing! Holly listened to what I said I wanted and was both knowledgeable and skilled. My neck feels great. I can't wait to go back.