This location must be under new management because it looks like they have a whole new staff and somehow things have gotten worse than before. Still 50/50 chance your order is messed up. I didn't think it was possible but the service is now slower. Plus there's the older woman who works behind the counter that constantly coughs like she has emphysema. They're constantly out of straws and their new thing is they always forget to unlock one of the doors when they open. It's a different door every morning so it turns into a fun guessing game. I downloaded the Dunkin' app just to have as little
Interaction with the staff as possible. At this point I'm willing to drive 15 minutes out of my way to go to a new location.